Do not use this agency to prepare your taxes. I have a fairly uncomplicated return and the preparer omitted some very basic information that should have been included in with my tax return.
I noticed this error, which resulted in an extra $300+ refund from the IRS.
This office charges $200 to prepare taxes and I thought it was reasonable for some of the preparation fee to be returned, due to their error. I understand mistakes happen, but this is a service industry and most businesses will make accommodations when employee errors occur.
After expressing my dissatisfaction to one of the partners, she was unwilling to do anything to rectify the situation. She was condescending and rude on the phone. I don’t think my request was unreasonable and I didn’t appreciate her nasty attitude towards me.
I do not recommend this business to anyone. Very dissatisfied with their poor customer service.